This Privacy Policy explains how b9gams collects, uses, stores, shares, and protects the personal data of all Players and users of the b9gams platform. b9gams is committed to handling your personal information with transparency, integrity, and respect — consistent with sound data protection practices and the trust Pakistani players place in this platform. Please read this policy carefully before registering an Account or providing any personal information to b9gams.
Six core principles that shape how b9gams handles every piece of personal data entrusted to us by Pakistani players.
b9gams does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information exists to operate your Account and keep the platform secure — not to generate additional revenue streams at your expense.
All data transmitted between your device and the b9gams platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Pakistani banks. Stored personal data is encrypted at rest. Passwords are never stored in plain text.
b9gams only collects data that is necessary to operate your Account, process your payments, comply with legal obligations, and improve the platform. This policy explains exactly what is collected, why it is collected, and who can access it.
b9gams respects your communication preferences. You can opt out of marketing communications at any time through your Account settings or by contacting support. Opting out of marketing does not affect your ability to receive essential Account and transaction communications.
b9gams retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, and compliance obligations. Retention periods are defined per data category and set out in this policy.
If you have questions about your data, wish to exercise any data rights, or want to raise a privacy concern, the b9gams support team is available 24/7 via live chat. Privacy-related requests are handled with priority and logged formally for compliance tracking.
b9gams is an online casino and sports betting platform operating at b9gams.net, providing gaming, live dealer, and sports wagering services to eligible Pakistani players. In the context of this Privacy Policy, "b9gams", "we", "us", and "our" refer to the b9gams platform and its operating entity.
b9gams acts as the data controller in respect of all personal data collected from users and Players of the b9gams platform. As data controller, b9gams determines the purposes for which and the means by which personal data is processed. Where third-party service providers process personal data on b9gams's behalf, they do so as data processors acting under b9gams's instructions and under contractual obligations that require them to maintain the confidentiality and security of your data.
For all privacy-related inquiries, you may contact b9gams at: [email protected]
This Privacy Policy applies to all personal data processed by b9gams in connection with:
This policy applies to all current and former Players and to any individual who accesses the b9gams platform whether or not they complete the registration process. It covers personal data collected through automated means (cookies, analytics) as well as data provided directly by users.
Related Policies: This Privacy Policy should be read alongside the b9gams Terms & Conditions and Responsible Gaming policy, both of which contain provisions relevant to data processing.
b9gams collects the following categories of personal data, depending on your interaction with the platform:
Collected when you register a b9gams Account or complete KYC verification:
Minimum Collection: b9gams collects only the personal data that is necessary for the stated purposes. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless directly relevant to a responsible gaming support context provided voluntarily by the Player.
b9gams collects personal data through the following means:
b9gams processes your personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the service you requested |
| Processing deposits and withdrawals | Performance of contract — necessary to execute payment transactions |
| Age and identity verification (KYC) | Legal obligation — required under applicable regulatory and licensing requirements |
| Anti-money-laundering screening | Legal obligation — required under applicable financial crime prevention obligations |
| Responsible gaming monitoring | Legitimate interests — protecting player welfare and meeting licensing obligations |
| Fraud prevention and account security | Legitimate interests — protecting the integrity of the platform and all Players |
| Platform analytics and performance improvement | Legitimate interests — improving service quality for all users |
| Marketing communications | Consent — opt-in consent given at registration or through Account settings |
| Responding to customer support queries | Performance of contract — necessary to provide contracted support services |
| Record-keeping for regulatory compliance | Legal obligation — required by licensing authority |
b9gams uses the personal data it collects for the following specific purposes:
To create and maintain your b9gams Account; to verify your identity and age; to authenticate your logins; to process your deposits and withdrawals through JazzCash, EasyPaisa, and other Pakistani payment methods; to credit game winnings and settle bets; and to provide all contracted gaming and betting services.
To detect, investigate, and prevent fraudulent transactions, multiple Account registrations, bonus abuse, money laundering, and other prohibited activities outlined in the b9gams Terms & Conditions. This includes automated risk scoring, transaction pattern analysis, and — where necessary — referral of suspicious activity to relevant authorities.
To monitor your gaming activity for indicators of potentially problematic gambling behaviour; to enforce deposit limits, self-exclusion settings, and cooling-off periods you have selected; and to proactively contact you where gaming patterns suggest responsible gaming intervention may be appropriate.
To identify your Account when you contact support; to respond to your queries, complaints, and disputes; and to maintain records of support interactions for quality assurance and compliance purposes.
Where you have provided consent, to send you promotional offers, bonus notifications, game recommendations, and platform news via your registered mobile number or email. You may withdraw marketing consent at any time through your Account settings. Withdrawal of marketing consent does not affect transactional communications related to your Account.
To comply with anti-money-laundering obligations, licensing conditions, law enforcement requests made through proper legal channels, and any other applicable legal requirements. b9gams retains data as required by its licensing authority even after an Account is closed.
b9gams does not sell your personal data to any third party. b9gams shares personal data only in the following limited and controlled circumstances:
b9gams shares the transaction data necessary to process your deposits and withdrawals with Pakistani payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors. These providers are independently regulated financial institutions and process your data under their own applicable data protection obligations.
Where b9gams uses third-party identity verification services to confirm your name, age, and identity, the relevant identity data is shared with those service providers solely for the purpose of completing verification. These providers act as data processors under b9gams's instructions.
Certain technical data (session identifiers, bet amounts, game outcomes) is shared with the game content providers whose titles are available in the b9gams lobby. This sharing is limited to data necessary for game operation, integrity monitoring, and certified RNG auditing. Personal identification data is not shared with game providers beyond what is technically required.
b9gams may share limited personal and transaction data with third-party fraud detection and anti-money-laundering screening services to fulfil its compliance obligations. Data shared for this purpose is limited to what is strictly necessary for the screening function.
b9gams will disclose personal data to law enforcement agencies, regulatory bodies, or courts where legally required to do so by a valid legal order, warrant, or regulatory instruction. b9gams will, where permitted by law, notify affected Players of such disclosures in advance.
No Commercial Data Sales: b9gams does not and will not sell, lease, or transfer your personal data to third-party advertisers, data brokers, or any other commercial entity for marketing or profiling purposes unrelated to b9gams's own operations.
The b9gams platform uses cookies and similar tracking technologies to operate certain platform functions, improve user experience, and support security and analytics. The following cookie categories are used:
| Cookie Type | Purpose | Essential? |
|---|---|---|
| Session cookies | Maintain your logged-in session while you use the platform; prevent the need to re-authenticate on each page | Yes — cannot be disabled |
| Security cookies | Detect and prevent fraudulent login attempts and cross-site request forgery | Yes — cannot be disabled |
| Preference cookies | Remember your platform preferences such as language settings, game lobby filters, and notification preferences | No — can be disabled |
| Analytics cookies | Collect aggregate, anonymised usage data to help b9gams understand how the platform is used and where improvements are needed | No — can be disabled |
| Responsible gaming cookies | Track session duration to support session time reminders and responsible gaming tool functionality | Yes — required for responsible gaming features |
You may control non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain b9gams platform features. b9gams does not use cookies to serve third-party advertising on the b9gams platform.
b9gams retains personal data for the periods set out below, after which data is securely deleted or anonymised unless further retention is required by a specific legal obligation:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of Account plus 5 years following closure | Licensing and AML regulatory requirement |
| Transaction & financial records | Duration of Account plus 5 years following closure | Financial record-keeping and AML obligation |
| KYC verification documents | Duration of Account plus 5 years following closure | Licensing and AML regulatory requirement |
| Gaming & betting history | Duration of Account plus 3 years following closure | Legitimate interests — dispute resolution and responsible gaming monitoring |
| Support & communications records | 3 years from date of last communication | Legitimate interests — quality assurance and dispute evidence |
| Marketing consent records | Duration of consent plus 3 years following withdrawal | Legal obligation — demonstrating lawful basis for marketing |
| Technical session & access logs | 90 days from creation | Security monitoring and fraud investigation |
| Self-exclusion records | Permanent (for effective players); 7 years following expiry for lapsed exclusions | Responsible gaming obligation and licensing requirement |
Where b9gams is under a legal hold or active investigation, relevant data will be retained beyond the standard periods set out above until the matter is fully resolved.
b9gams implements and maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Security Incident Response: In the event of a personal data breach that poses a risk to your rights and interests, b9gams will notify affected individuals without undue delay and will take all reasonable steps to contain and remediate the breach. b9gams maintains a documented incident response procedure for this purpose.
While b9gams employs robust security measures, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own Account credentials as described in the b9gams Terms & Conditions.
b9gams recognises and respects the following data rights available to all Players and users of the platform. To exercise any of these rights, contact the b9gams support team at [email protected] with your Account details and a clear description of your request.
b9gams respects your right to control how your personal data is used. These rights are available to all registered Players.
You have the right to request a copy of all personal data b9gams holds about you. We will provide this within 30 days of a verified request. Data is provided in a structured, readable format.
If any personal data b9gams holds about you is inaccurate or incomplete, you have the right to request correction. Identity data corrections may require supporting documentation.
You may request deletion of your personal data. Note that certain data must be retained by b9gams to satisfy legal and regulatory obligations even after Account closure — we will explain what can and cannot be deleted.
In certain circumstances, you may request that b9gams restrict the processing of your personal data — for example, while a data accuracy dispute is being resolved. Restrictions are applied promptly and lifted when the relevant basis is resolved.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a portable, machine-readable format so that you can transfer it to another service provider of your choice.
Where b9gams processes your data on the basis of consent (such as for marketing communications), you may withdraw that consent at any time through your Account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
How to Submit a Rights Request: Contact b9gams at [email protected] and mark your message clearly as a "Data Rights Request". Please include your registered mobile number and Account username so we can verify your identity before processing the request. b9gams will respond to all verified rights requests within 30 days. For complex requests, b9gams may extend this period by a further 30 days and will notify you accordingly.
The b9gams platform is strictly intended for individuals who are 21 years of age or older. b9gams does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the b9gams registration process and may be reinforced through KYC documentary verification at any point during an Account's existence.
If b9gams discovers or is notified that personal data has been collected from an individual under the age of 21, b9gams will:
If you have reason to believe that a person under 21 has registered an Account on the b9gams platform, please notify b9gams immediately at [email protected]. b9gams takes underage gambling prevention extremely seriously and works actively to prevent minors from accessing the platform.
Parental Controls: b9gams recommends that parents and guardians in Pakistan use available device-level parental control tools to restrict access to online gambling platforms for minors. b9gams supports and encourages the use of such tools as a supplement to our own age verification procedures.
The b9gams platform integrates with third-party service providers to deliver certain platform functions. Where such integrations involve the processing of personal data, b9gams ensures that appropriate data processing agreements are in place. The key third-party service categories are:
b9gams is not responsible for the privacy practices of third-party websites that may be linked from external sources to the b9gams platform. This Privacy Policy applies solely to data processed directly by b9gams in connection with the b9gams platform at b9gams.net.
b9gams reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, applicable law, or regulatory requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
Where changes are material — meaning they significantly affect how b9gams collects, uses, or shares your personal data — b9gams will provide reasonable prior notice to registered Players through the contact details associated with their Account or through a prominent notice on the b9gams platform.
Your continued use of the b9gams platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the revised policy, you should cease using the platform and close your Account by contacting support. The current version of this Privacy Policy is always accessible at b9gams.net/privacy-policy.
For any questions about this Privacy Policy, to exercise a data right, or to raise a privacy concern, you may contact b9gams through the following channels:
b9gams aims to respond to all privacy-related enquiries within five business days. Data rights requests will be formally acknowledged within 72 hours and fulfilled within 30 days of identity verification.
Formal Complaints: If you are not satisfied with b9gams's response to a privacy concern, you may escalate by submitting a formal written complaint via email to [email protected], clearly marked as a formal privacy complaint. b9gams's Compliance team will review and respond to formal complaints within 15 business days. Where a complaint cannot be resolved internally, you may refer the matter to the dispute resolution mechanism provided by b9gams's licensing authority.
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Explore b9gams Casino Login to b9gamsb9gams is entertainment — not a financial solution. All players must be 21 years or older. Use the deposit limits, session timers, and self-exclusion tools available in your b9gams account settings to stay in control. If gambling ever stops feeling like fun, visit our Responsible Gaming page for support resources available to players across Pakistan.